Terms & Policies

RESERVATION POLICIES:

Thank you for traveling with Sky Coach & Limousine! The rate quoted in the confirmation is based on the information provided at the time of booking. For airport pricing, the rate quoted is for one way only, and any additional stops will be assessed for additional fees. For hourly service, billing is calculated from garage to garage time unless otherwise noted, and any additional time beyond the estimated end time will be assess additional fees. The balance of the trip is to be paid to the driver at the completion of the run, unless otherwise noted. Vehicles cannot be loaded beyond seating capacity. Trips beginning between 12:00 AM and 4:00 AM will be charged a $20.00 Off-Peak Fee. Trips booked and changes requested within 4 hours of the scheduled pickup will incur a $50.00 ASAP fee. Any recommended gratuities are completely discretionary. All deposits are non-refundable up to 48 hours in advance and non-transferable. For non-airport arrivals, we offer a 15 minute grace period. After the grace period wait fees will be assessed at $1.00 per minute. Sky Coach & Limousine is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A minimum fee of $200.00 will be assessed for any and each carpet or seat burn or puncture. Our cleaning fee starts at $250.00. Illegal drug use is prohibited by law, and will not be permitted in our vehicles. Any associated fines will be paid for by the client. The Chauffeur has the right to terminate the trip without a refund (if there is blatant indiscretion on the part of the client(s)). Smoking is prohibited in any of our vehicles. Sky Coach & Limousine is not responsible for delays or termination of trips caused by unsafe road conditions in inclement weather (e.g. unplowed or unsalted roads, accidents, etc.). Sky Coach & Limousine is not responsible for items left in the vehicles.

AIRPORT ARRIVALS:

If you do not see your chauffeur please call 603-734-9129 to avoid a No-Show Fee. Sky Coach & Limousine will allow for 45 minutes from arrivals on domestic flights and 60 minutes on international flights for you to be at the curb. Beyond this many incur any and all wait fees of $1.00 per minute. Arrivals between 12:00 AM and 4:00 AM will incur a $20.00 Off-Peak Fee. Please be advised that Massport Authorities at Logan Airport have been enforcing their 10-minute rule, forcing livery vehicles to circle the airport again after waiting 10 minutes at the curb. Private FBO arrivals will be scheduled for half an hour prior to the flight’s scheduled ETA and will be billed hourly. Sky Coach & Limousine does not automatically provide Greeter Service at airports; it is available upon request, for an additional fee.

AIRPORT CANCELLATION POLICY:

Trips canceled less than 4 hours prior to the scheduled pickup time will incur full charge. Partner Network & Affiliate Trips will be subject to the Partner's cancellation policies.

NO-SHOW FEE:

A No-Show fee will be assessed if upon arriving at the pickup location the Chauffeur has waited 30 minutes and has received no contact from the passenger. If at this point there is a No-Show and the passenger has not contacted the office the full amount plus an additional $100 fee will be charged. If Sky Coach & Limousine arrives, and the passenger informs the Chauffeur that a ride is no longer needed the full amount will be charged and this will be considered a late cancellation fee.

SPECIALTY SERVICE & CANCELLATION SERVICE POLICY:

All payments and deposits are non-transferable and non-refundable. For all specialty vehicles (i.e. Limos, Party Bus, high capacity vehicles, weddings, and proms) there will be a $100.00 non-refundable deposit for each vehicle. All hourly trips are billed from our garage departure, to our garage return. Unless otherwise noted. Trips canceled more than 24 hours in advance will not be charged outside of their deposit. Trips canceled less than 24 hours prior to the scheduled pickup will incur the vehicle minimum, less chauffeur gratuity. Partner Network & Affiliate trips will be subject to the Partner's cancellation policies.

CANCELLATION POLICY:

All trips must be canceled prior to their 24 hour pickup time to not endure a charge. (Trips canceled less than 4 hours prior to the scheduled pickup will incur the vehicle minimum, less the chauffeur gratuity. Partner Network & Affiliate trips will be subject to the Partner's cancellation policies.)

Invoice Fee:

If an invoice is not paid within 1 week of receiving the initial invoice, you will incur a $25.00 late fee for not paying your invoice. We kindly ask that you pay your invoice in a timely manner.

Our website has our most accurate and up to date Terms and Conditions any discrepancies between this and the reservation software, our website will be the one used.